🧩 Choosing the Right Plan

Who it’s best for:

• Micro teams or solo operators with minimal IT support needs
• Businesses that only need core support and basic Microsoft 365 services, especially email and cloud storage functions
• Teams that don’t require dedicated support hours or advanced app licensing
   

Why choose this:

• Lowest cost option — good if your tech environment is simple
• Includes 24/7 monitoring, basic professional support, email services, and antivirus/patch management
• Good for businesses that don’t rely on desktop Office apps or device management
   

📊 Good fit if: You have ~1–10 employees and little to no internal IT staff

Who it’s best for:

• Organizations wanting both support and productivity tools
• Teams that need desktop Office apps + cloud services
• Businesses with up to ~25 employees where users expect regular support help
   

Why choose this:

• Adds Microsoft 365 Business Standard (Office, Teams, Exchange, OneDrive, SharePoint)
• Includes one remote support hour per month — helpful if you want more than reactive ticket handling
• Email security & spam filtering — an important layer for most businesses
   

📊 Good fit if: You have ~5–25 users and need reliable support plus standard productivity software. 

Who it’s best for:

• Mid-sized businesses (~25–100+ users) with mobile or remote workers 
• Organizations with device management or cybersecurity needs
• Teams that benefit from Microsoft Intune + Azure AD device security & admin tools
   

Why choose this:

• Includes Microsoft 365 Business Premium — adds device management, MDM, advanced security policies
• Extra support hours per month (2) — useful for proactive troubleshooting and project work
• Strong choice if you want “all-in-one” coverage in a flat monthly fee
   

📊 Good fit if: You need proactive security, MDM, and a more robust support structure as you scale.

Managed IT service plans are typically offered in tiered levels (Basic → Standard → Premium) so businesses can match what they pay with what they actually need. 

• Early-stage startups or very small teams often are fine with basic monitoring and help desk support when IT isn’t mission-critical.
• Growing SMBs want coverage plus productivity tools (Office apps, email, Teams) and some support hours each month.
• Larger or more complex organizations typically expect advanced features like device management, stronger security controls, and more dedicated support time.
   

Here are a few other things to weigh when making a choice:

📌 Internal IT Expertise

• If you already have IT staff, you might only need co-managed assistance or specific add-ons. 

📌 Security & Compliance Needs

• Premium plans with device management and advanced Microsoft 365 licensing help meet regulatory or security requirements. 

📌 Budget Predictability

• Flat monthly plans simplify budgeting. If your team grows, the cost will scale — so choosing a plan that anticipates growth is smart

 📞 Call us now at 602-600-1444 for a FREE assessment and quote! 

 or send us an email info@greaterits.com and we’ll reach out to you!